Privacy Policy

This privacy policy governs your use of RoyalXO Casino (the "Platform"), a Curaçao-facing online casino operated by TechSolutions Group B.V.

Information We Collect

We collect various types of information from you when you create an account, place bets or make wagers on the Platform. This includes:

• Contact Information: We may ask for your name, email address and phone number to verify your identity.
• Transactional Data: When you deposit funds into your account using our services, we will collect data about your transactions.
• Log Data: Each time a user visits or interacts with our site, we automatically collect certain information. This can include the type of operating system being used, browser type and screen resolution.

Cookies

The Platform uses "cookies" to enhance its performance. Cookies are text files stored on your device that allow us to monitor usage patterns.

• Essential Cookies: These cookies help provide a seamless user experience.
• Performance/Analytics Cookies: We use these to improve the functionality of our website, analyze trends and manage content delivery networks (CDNs).

How We Use Your Information

Your personal data is used for:

• User verification
• Anti-money laundering checks
• Reporting winnings/losses to tax authorities in line with applicable laws

We also share your information with:

• Licensed payment processors
• Regulated affiliates
• Compliance and AML specialists
• External auditors (for game fairness audits)

Your Rights

By using our Platform, you acknowledge that:

• You are at least 18 years old (or the age specified in applicable laws)
• Your country or region is not restricted from accessing the Platform

If we find that a user has violated these conditions or accessed the site from a prohibited jurisdiction, access will be denied.

Security and Data Storage

The Platform uses industry-standard SSL encryption for secure data transfer. All information collected from users remains on encrypted servers located within Curaçao.

We take your security seriously. We use various measures to protect our databases against unauthorized access:

• Cloudflare mitigation services
• Firewall configuration
• DDoS protection

However, while we strive to provide the best possible safeguarding for user data, no system is completely secure. You should be aware that some information may still fall into the wrong hands despite these security measures.

Data Protection

We are committed to maintaining high standards when handling your personal details in line with General Data Protection Regulation (GDPR) and applicable national regulations:

• We process information transparently
• Access to data is limited to authorized personnel
• Personal data will be deleted upon account closure

Account Closure/Request for Deletion of Information

You can delete your RoyalXO Casino account at any time. However, it may take up to 30 days before all user-generated content and records are completely erased from the Platform.